"Streamlining all your basic technology-related challenges with one comprehensive solution."
Policies & Legal Information
Clear information about how our independent guidance service operates, how your data is handled, call charges, refunds, and your rights.
Basic Technical Care is an independent paid telephone guidance service. These policies apply to use of our website and premium-rate helpline. Last updated: August 2026.
Service Overview
Independent service: Basic Technical Care is not affiliated with, endorsed by, or acting on behalf of any company, brand, or official provider. Advisers provide verbal guidance only.
What we provide
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Independent, step-by-step verbal guidance in plain English.
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Information to help you understand options and next steps.
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No remote access to your device and no login to your accounts on your behalf
What we do not provide
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Independent, step-by-step verbal guidance in plain English.
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Guaranteed outcomes for account, billing, or technical issues
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Professional IT, legal, or financial advice
Customer Care & Complaints
For customer-care standards, complaints, vulnerable-consumer support and the free/basic-rate customer-service contact process, please see our Customer Care, Complaints & Vulnerable Consumers page.
Agreement to policies
By using the premium-rate telephone service, you agree to the Terms of Use and applicable service policies. Use of the website and contact forms is also subject to the applicable policies published on this website.
Service quality and disruptions
We aim to provide clear and useful guidance. If the service is unavailable because of maintenance, technical issues or circumstances outside our reasonable control, we will take reasonable steps to restore service and provide appropriate information where practicable.
Privacy Policy & GDPR
We collect and use personal information only where reasonably necessary to respond to enquiries, provide and administer the service, handle complaints and refunds, maintain security, meet legal or regulatory obligations, and protect our legitimate interests. We do not sell or rent personal information for marketing purposes.
Information we collect
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Contact enquiries: Information you choose to provide, such as your name, email address, telephone number and the details of your enquiry.
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Call-related records (CDRs): Information such as call date, time, duration and destination number, where provided through the telephone service. CDRs do not include the content of your conversation.
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Call recordings: Calls may be recorded for quality assurance, service monitoring, training, complaint handling, fraud prevention and regulatory purposes. Callers will be informed before or at the beginning of the call.
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Website technical information: Basic technical information may be processed where necessary for website operation, security and performance. We currently do not use non-essential analytics or advertising cookies.
How we use your information
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To respond to enquiries and provide customer support
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To manage billing and service operation for premium-rate calls
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To improve service quality, including training and complaint handling
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To comply with legal and regulatory obligations
Lawful basis for processing
Depending on the circumstances, we may process personal information where it is necessary to provide the service you request, comply with a legal obligation, pursue legitimate interests such as service security, quality assurance and complaint handling, or where another lawful basis applies under UK data-protection law.
Data retention
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Contact enquiry data: retained only for as long as needed to handle the enquiry and any reasonable follow-up, subject to legal or regulatory requirements.
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Call recordings: retained for up to 90 days, unless a longer period is reasonably necessary for an ongoing complaint, investigation, legal obligation or regulatory matter.
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Call records (CDRs): retained only for as long as reasonably necessary for billing, dispute resolution, service administration or applicable regulatory obligations.
Your rights under UK GDPR
Under UK data protection law, you have the following rights:
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Right of access (Subject Access Request): Request a copy of your personal data. We will respond without undue delay and normally within one month, subject to the applicable legal rules.
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Right to rectification: Request correction of inaccurate data. We will respond without undue delay and normally within one month, subject to the applicable legal rules.
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Right to erasure (right to be forgotten): Request deletion of your data where we no longer have a legal basis to retain it.
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Right to restrict processing: Ask us to limit how we use your data.
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Right to data portability: Request a copy of your data in a machine-readable format, where the legal conditions for this right apply.
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Right to object: Object to certain processing, including processing based on legitimate interests, where the legal conditions for the right apply.
📋 Making a data rights request: Email info@basictechnicalcare.co.uk with "Data Request" in the subject line. We will respond without undue delay and normally within one month. Where legally permitted for complex or multiple requests, the response period may be extended by up to a further two months and you will be informed.
Data security
All personal data, including CDRs, is securely stored and protected from unauthorised access. Data that is no longer required is securely deleted or anonymised.
Access to personal information is restricted to authorised personnel and reasonable technical and organisational measures are used to protect information against unauthorised access, alteration, disclosure or loss.
Third-party data sharing
We do not share your personal data with third parties for their marketing purposes. Data may be shared with service providers who help us operate the website or telephony service subject to appropriate contractual and data-protection safeguards, or with regulators where required by law.
Where required for service operation, billing, regulatory compliance, fraud prevention, dispute resolution or legal obligations, information may be shared with authorised service providers, telecommunications providers, regulators or law enforcement authorities where legally required.