"Streamlining all your basic technology-related challenges with one comprehensive solution."
ABOUT BASIC TECHNICAL CARE SERVICES
Practical
technology guidance.
Without taking
control.
Basic Technical Care provides independent, paid telephone guidance for common consumer technology and digital issues. We explain the next step clearly, while you stay in control of your own device and accounts.
Independent service We are not affiliated with, endorsed by, or acting on behalf of any manufacturer, software company or service provider.
Verbal guidance
Clear, step-by-step support
No remote access
You operate your own device
Independent
No official brand affiliation
Transparent pricing
Premium-rate terms shown clearly
WHO WE ARE
A simpler way to get unstuck.
Basic Technical Care is an independent telephone guidance service
operated as a sole trader. The service is designed around a simple idea:
when a technology problem is confusing, a clear explanation can often help
you make progress without handing control of your device or accounts to
someone else.
We focus on common consumer technology questions and level-one guidance. We explain normal steps, clarify options and help customers understand what to do next. We do not present ourselves as an official support channel for third-party brands.
THE BTC APPROACH
Understand then act.
WHAT WE HELP WITH
Common technology questions, handled clearly.
Our core guidance covers the areas in which a straightforward explanation can be useful. The detailed service scope and compatibility list are maintained on the Services page.
01
Device setup
Computers, laptops, smartphones, tablets and common consumer devices.
02
Software guidance
Basic installation, updates, settings and troubleshooting for common applications.
03
Setup, access, sending, receiving and everyday synchronisation problems.
04
Internet & Wi-Fi
Basic connection checks, Wi-Fi problems and everyday connectivity guidance.
05
Password recovery
Guidance through normal recovery and reset processes without sharing credentials.
06
Files & storage
Basic file organisation, storage management and backup-related guidance.
Additional guidance: Printer/scanner setup, smartphone and tablet guidance, browser navigation, cloud storage, video-calling apps and Smart TV/streaming guidance and assistance with general tech issues may also be available as general guidance. See the Services page for the current scope.
HOW IT WORKS
Three steps. No remote control.
You explain the problem, we explain the practical next steps, and you stay in control of the device.
01
Call & explain
Tell the adviser what you are trying to do and where you are stuck.
02
Understand the next step
Guidance through normal recovery and reset processes without sharing credentials.
03
You take action
Basic file organisation, storage management and backup-related guidance.
!
We do not ask for passwords, OTPs or banking credentials.
We also do not log into customer accounts or remotely access devices.
THE ADVISER APPROACH
Clear guidance is more useful than technical jargon.
01
The service is designed around practical explanations. The goal is not to impress you with technical language; it is to help you understand the relevant options and take the next sensible step.
01 Patient communication
Explain the same step again when needed and keep the language understandable.
02 Realistic scope
Be clear when an issue is outside basic guidance or requires the official provider.
03 Independent position
No pretending to represent Microsoft, Apple, Google, Amazon or another third party.
04 Customer control
The customer makes the changes and retains control of their own device and accounts
TECHNOLOGY COVERAGE
Built around the technology people
actually use.
Examples below are illustrative. Guidance availability depends on the specific device, model, software version and issue.
A
Computers
Windows 11, Windows 10 & legacy Windows support · macOS (MacBook Air, MacBook Pro, iMac, Mac mini) · ChromeOS (Chromebooks) · Desktop towers & custom PC builds · Basic hardware diagnostics & peripheral connections
B
Mobile
iPhone (iOS) & iPad (iPadOS) · Samsung Galaxy · Google Pixel · Motorola · Doro (accessible phones) · OnePlus, Sony Xperia & general Android smartphones · Tablets & e-readers (Kindle, Kobo)
C
Email & Browsers
UK ISP Email (BT Internet, Sky, Virgin Media, TalkTalk, Plusnet) · Gmail, Outlook, Hotmail, Apple iCloud Mail, Yahoo & AOL · Google Chrome, Apple Safari, Microsoft Edge & Mozilla Firefox
D
Apps & productivity
Microsoft 365 (Word, Excel, OneDrive) · Google Workspace (Docs, Drive, Photos) · Apple iCloud & iWork · Zoom, Microsoft Teams, Skype & WhatsApp Desktop/Web · PDF management & general file sorting
E
Printers & Scanners
HP (LaserJet, DeskJet, ENVY) · Epson (EcoTank, WorkForce) · Canon (PIXMA) · Brother · Wireless pairing to UK routers (BT Smart Hub, Virgin Media Hub, Sky Broadband Hub) · Apple AirPrint & flatbed scanners
F
Connected TV & Smart Devices
UK Set-top boxes (Sky Q, Sky Glass, Sky Stream, Virgin TV 360, EE TV) · Smart TVs (Samsung, LG, Sony, Freeview Play) · Amazon Fire TV, Roku & Apple TV · Smart speakers (Echo, Nest Hub) & basic Wi-Fi setups
This is a general guidance service, not official manufacturer support or a guarantee of compatibility or resolution. Where a device or issue falls outside the service scope, we can explain that and recommend an appropriate next step.
INDEPENDENT BY DESIGn
We explain. You decide.
Basic Technical Care is independent from the brands and service providers that may be discussed during calls. We do not impersonate official support channels or remotely access or control customer devices.
✓ Verbal guidance only
✓ No remote device access
✓ No official-brand affiliation
✓ Relevant provider support may be available directly
READY TO GET UNSTUCK?
Speak with an adviser about a common technology problem.
Calls charged at £2.50 per minute, plus your phone provider's access charge. Callers must be 18+ & have the bill payers permission.
Basic Technical Care is an independent guidance service and is not affiliated with any company or brand.