"Streamlining all your basic technology-related challenges with one comprehensive solution."
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Contact Basic Technical Care
Need help with a common technology issue, or need to contact us about a customer-care matter? Choose the option that best suits your needs.
WAYS TO REACH US
Choose the right contact option
Use email or the contact form for customer-care enquiries, complaints, refunds and written requests. The premium-rate line is for paid technical guidance only.
Paid technical guidance
£2.50 per minute + your phone provider's access charge. 18+ and bill payer's permission required.
09039930055
Customer care & complaints
For complaints, refunds, written enquiries and data requests. Free to contact by email.
Customer care line
Customer-care line for complaints, refunds and other non-tech related enquiries.
03301030085
Tell us what you need help with
For customer-care enquiries, complaints, refund requests or general written questions, you can use this form or email us directly.
Customer-care topics?
• Complaints about a service or call
• Refund requests
• Questions about call charges
• Data and privacy requests
• General written enquiries
• Customer-care or accessibility requests
Response time: Non-telephone complaints and enquiries are acknowledged within 5 working days. We aim to handle matters without undue delay.
Need technical help?
For paid technical guidance on common device, software, email, internet, printer and everyday technology issues, use the premium-rate guidance line.
£2.50 per minute + your phone provider's access charge.
18+ and bill payer's permission required.